F. A. Q.

 

Pre-Purchase

 

Do you have have free shipping?

The M. Christopher Collection offers hundreds of different styles and sizes of area rugs, all of which come with free shipping to any address in the continental US. That's right, free! The price you see on our site includes door-to-door delivery, and it doesn’t matter if it’s a 4’x6’ or a 12’x15’ area rug!

 

How does ordering samples work?

Ordering samples is a fast and effective way to feel and see M. Christopher's quality and feel. We have generous 12” X 12” square samples for you to see, touch, and examine. We are so sure you are going to fall in love with our collection, we will refund you the cost of the sample upon your rug purchase or return of the sample. Check out our full sample selection here.

 

What materials are you rugs made of?

All of our rugs are handloomed and knotted in India, and are made of the finest wools and bamboo silks. 

 

Do you have a brick and mortar store?

Yes! You can see and feel all of the area rug lines advertised on our site in our retail showroom located at 503 Springfield Ave. Summit, NJ, 07901. Exact address here

 

Post-Purchase

 

Can I return my rug after purchase?

You may return most new rugs within 30 days of delivery for a full refund. However, you will have to a pay a flat fee of $125 to cover shipping and handling fees; we will take care of the rest. To prepare your rug for return, please watch our helpful return guide.

You should expect to receive your refund within three weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 

Do I need a rug pad?

We highly recommend our customers purchase a pad along with their rug purchase. A rug pad can greatly increase the usefulness and longevity of your rug.

How do I care for my rug?

Caring for a fine handknotted rug is not as hard it appears. With scheduled cleaning and common sense practices, you can keep your area rugs looking new and fresh for years.  

Other Information:

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