Shipping policy
Free Shipping
Complimentary Shipping
We are pleased to offer complimentary standard delivery on most online rug purchases within the contiguous United States.
To ensure a safe and reliable delivery experience, all complimentary shipments are fulfilled by our trusted third-party delivery partners. Once your order has shipped, you’ll receive tracking information or be contacted to arrange delivery, depending on the carrier.
White Glove Delivery
For customers throughout New Jersey, we proudly offer our own White Glove Delivery Service.
Our experienced team will carefully deliver your rug, place it in the room of your choice, position it exactly where you want it, and ensure everything is ready for you to enjoy.
This premium service is available for an additional fee.
Area Rugs
3-Day Money Back Guarantee
We understand that selecting the perfect rug is an important decision. That’s why we offer a 3-Day Money Back Guarantee on eligible area rugs.
The three-day return period begins on the date your order is delivered.
If you decide your rug isn’t the right fit, you may request a return within three (3) calendar days for a refund, provided the rug meets our return requirements.
After the initial three-day period, returns are no longer eligible for a refund. However, eligible rugs may be returned for store merchandise credit within 30 days of delivery.
After 30 days, all sales are considered final.
Return Shipping
Return Shipping Costs
Customers are responsible for all return shipping, insurance, and transportation costs associated with returning an item.
If requested, our team can assist in arranging return transportation. Any applicable shipping charges may be deducted from your refund or merchandise credit.
Return Inspection
Inspection & Approval
All returned merchandise is carefully inspected upon arrival.
Returned rugs must:
- Be in original condition
- Show no signs of wear, installation, staining, odors, pet hair, or damage
- Be securely packaged for return shipment
Refunds or merchandise credit will be issued only after the returned item has successfully passed inspection.
Custom Rugs
Final Sale
Because every custom rug is made specifically for your order, all custom rug sales are final.
This includes, but is not limited to:
- Custom sizes
- Custom shapes
- Custom color combinations
- Special orders
- Made-to-order products
Custom orders cannot be canceled, returned, exchanged, or refunded once production has begun.
Wall-to-Wall and Stairs Carpet
Final Sale
All wall-to-wall and stairs carpet, broadloom carpet, carpet roll goods, cut carpet, and custom carpet orders are final sale.
As each order is prepared specifically for your project, these products are not eligible for returns, exchanges, or refunds.
Carpet Installation
Installation Services
Professional installation services are considered completed once the installation has been finished and approved.
Service fees are non-refundable once installation has been completed.
If you experience any installation-related concerns, please contact our team promptly so we can review the situation and work toward an appropriate resolution.
Damaged or Incorrect Orders
We’re Here to Help
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
To help us evaluate your claim, please provide:
- Your order number
- Photos of the rug
- Photos of the packaging
- A brief description of the issue
Every claim is reviewed individually. Once we have evaluated the situation, we will determine the most appropriate resolution, which may include repair, replacement, exchange, partial refund, or another suitable solution.